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Management

 HRM Review


August '11
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Health and Wellness Value Creation for Human Resource Professionals
Employee Engagement: Healthy Organization – Happy Employees
Influencing the Boss: Social Neuroscience Meets HRM
Global Compensation: An Important Decision for HR Managers
Change Management: Is Changing the Unchanged Really Complex?
Stress: One’s Best Friend or Worst Enemy
Case Study: Foxconn’s Labor Practices
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Health and Wellness Value Creation for Human Resource Professionals

-- Dr. Eleanor Marschke and Dr. Bahaudin G Mujtaba

Healthcare costs in the United States have been increasing in recent years. The increase in healthcare costs and the lack of affordable health insurance affects many individuals and organizations. The Human Resource (HR) department has started to take strategic steps to lessen the affect of high healthcare costs on the organization. Creating a culture of wellness at work and implementing workplace wellness programs, allows HR to support individual efforts towards a healthy lifestyle. By proving why organizations should invest in their most valuable asset—their employees—HR strengthens their position as a strategic partner. This article addresses the outcomes from successful workplace wellness programs. Investing in human capital can position the company above others in the marketplace and help ensure long-term stability and success of an organization.

Article Price : Rs.50

Employee Engagement: Healthy Organization – Happy Employees

-- Dr. Ashish Srivastava and Nitu Saxena

Employee engagement—the state of emotional and intellectual commitment of employees towards the organization—plays a vital role in the attainment of organizational objectives and fostering an environment of belongingness, mutual respect and trust. Ensuring employee engagement is thus considered to be the cornerstone for successful human resource management in any organization. This article gives an insight into various aspects related with employee engagement and also discusses the managerial, behavioral and business factors impacting the attainment of highest degree of employee engagement in business organizations.

Article Price : Rs.50

Influencing the Boss: Social Neuroscience Meets HRM

-- Dr. Michael Walton

Top and senior executives need fair, honest and straightforward feedback to help them perform well and reduce the potential for destructive and dysfunctional leadership. Whilst the HRM specialist is perfectly positioned to offer such ‘honest’ feedback, doing so is a difficult and taxing responsibility and in some instances could be career limiting. This article suggests how providing such feedback can be facilitated through drawing on insights from social neuroscience and social psychology. Five suggestions are offered for the HR specialist to help them prepare for such important and critical interventions.

Article Price : Rs.50

Global Compensation: An Important Decision for HR Managers

-- Dr. Mita Mehta

Global compensation has drawn the attention of many HR managers. Compensation management is becoming progressively more difficult for organizations to control as employees’ needs are increasing day by day. Expatriate compensation policy is important and needs to be looked into before embarking on an international assignment. Apart from compensation approach and types, one has to understand the legal system of that particular country. Compensation in the international context is directly related to performance management as well as to employees’ satisfaction. This article throws light on how HR policies differ from country to country, especially in terms of compensation.

Article Price : Rs.50

Change Management: Is Changing the Unchanged Really Complex?

-- Deepti Pande

Change management is a concern arising out of frequent failures in the change projects which the organizations experience. To sustain in today’s ruthless competition, it is mandatory for the organizations to change in sync with the fastchanging economic environment and it is important for employees to timely acclimatize to change. This article talks about change from employees’ viewpoint, identifying the mistakes that are generally committed, which leads to an ineffective change project. It also discusses the corrective measures which, if adopted, change management can be a success. The article concludes that employees play a critical role in any change assignment considering that ultimately they are the ones who need to change. Therefore, taking employees into confidence and winning their trust is one of the keys to a rewarding change management project.

Article Price : Rs.50

Stress: One’s Best Friend or Worst Enemy

--M Dhanalakshmii

Stress is a normal physical response to events that makes one feel upset in some way or the other. In today’s modern world, life is so full of hassles, deadlines and demands that stress has become a mode of life. People usually think of stress as a negative experience. According to biological point of view, stress can be a neutral, negative, or positive experience. It is not always bad and it can help individuals to perform well under pressure. But a person constantly running in the emergency mode, is sure to harm one’s mind and body. It is thus essential to balance and manage stress in a positive way to lead a healthy life in body, mind and spirit.

Article Price : Rs.50

Case Study: Foxconn’s Labor Practices

--R Muthukumar, Ritesh Tiwari and Vivek Gupta

This case primarily deals with the growing concern over the numerous suicides at Foxconn which raised doubts about its labor practices. The case charts the growth of Foxconn into the league of top players of the world in the electronics manufacturing industry and provides multitude of contradictory viewpoints of various stakeholders like employees, suppliers, government, media, non-profit organizations, etc. It provides scope for an analysis of the labor practices at Foxconn and the probable reasons for the suicides. The case unfolds the steps taken by Foxconn to counter the suicide problem and illustrates Foxconn management’s responses to allegations of poor labor practices. How various stakeholders play their part, react and counter-react to these measures is also seen.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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